Account access
Get help with phone verification, sign-in, recovery email access, or changing devices.
Knot Systems
Shared balance tracking
Help center
Knot Support
Find answers, report a problem, or contact us about your Knot account. Knot tracks shared balances but does not transfer money or connect to bank accounts.
Contact support
How can we help?
Email us with a short description of the issue. Including your device type, app version, and the phone number linked to your account can help us investigate faster. Do not send passwords or verification codes.
Email hello@knotsystems.coWe aim to respond within two business days.
Common support topics
Balances and Knots
Ask about recording a balance, confirming or disputing a record, reviewing a Knot, or understanding what changed.
Notifications
Troubleshoot missing push notifications, notification permissions, or device registration issues.
Privacy and safety
Learn how consent works, when Knot details become visible, and how your information is handled.
Statements and exports
Get help creating, previewing, or exporting a PDF statement of your Knot activity.
Group splits and receipts
Get help splitting a group expense, reviewing who owes what, or understanding receipts attached to a balance.
Payments and payment methods
Get help with saved payment details or Pay Now shortcuts. Knot does not process or hold the payment itself.
Account deletion
Delete your account in the app or request help when you can no longer access your account.
Before contacting us
- Confirm that you are using the latest available version of Knot.
- Close and reopen the app, then check your internet connection.
- For notification issues, confirm notifications are enabled for Knot in your device settings.
- Include screenshots when they help explain the issue, but hide information you do not want to share.
Delete your account
In the Knot app, go to Profile, open Account, and select Delete account. Additional instructions are available online.
Privacy and terms
Review how Knot handles information, consent, shared balance records, and use of the service.